Your questions,
clear answers.

Yes. Phone, computer, Wi-Fi, printer, lost photos or a fake call: we also help private individuals, at your home, remotely or when you drop your device off, mainly in Walloon Brabant. The price is given before any work starts, and parts are listed separately. See help for individuals.

No. You can call on Desk&Data for a one-off job, with no subscription required. Ongoing support remains possible if you wish.

Both. Many problems can be solved remotely. When a workstation, the network or the server needs hands-on work, we come to your premises, mainly in Walloon Brabant. The approach is decided with you when we talk.

Mainly in Walloon Brabant, in particular Ottignies-Louvain-la-Neuve, Wavre, Waterloo and Braine-l’Alleud, as well as the neighbouring municipalities. Desk&Data is based in Ottignies-Louvain-la-Neuve.

Every day from 7 am to 8 pm, on WhatsApp or by phone on +32 499 03 95 33, and at any time through the form. Work is scheduled together according to the need and availability.

It depends on the problem and on availability. Tell us whether your business is blocked and how many people are affected: it helps us assess the urgency. Timing is confirmed when we talk; the form does not book a job.

Depending on the request, we give the terms, an estimate or a quote before any work. You know what is proposed before you commit.

Payment terms are set out in the quote or the job confirmation, before work starts.

Message us on WhatsApp or use the form and mention that you are already a client. If your contract includes a support channel, keep using it.

Switch the device off and do not install anything on it: every use can overwrite the files you want back. A drive that clicks or heats up should stay unplugged.

No, and nobody honestly can. The result depends on the condition of the device. The diagnosis gives you a realistic idea of the chances and the price before you decide to go ahead with the recovery.

Yes. Your files are used only for the recovery you asked for, and the working copy is deleted once your data has been returned.

With the contact form, you receive an email acknowledgement with your request reference, then we get in touch to clarify your needs and the possible next steps. If you asked for a call-back on the Individuals page, there is no email: you are called back on the number you gave, between 7 am and 8 pm.

It is used only to handle your request and is never sold or transferred. Requests that do not lead to working together are deleted after 180 days. All the details are in the privacy page.